Comments on: When QuarkXPress Won’t Activate http://planetquark.com/2008/02/08/when-quarkxpress-wont-activate/ by Quark users for Quark users Thu, 11 Mar 2010 14:36:19 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: Jay Nelson http://planetquark.com/2008/02/08/when-quarkxpress-wont-activate/comment-page-1/#comment-8370 Jay Nelson Fri, 27 Nov 2009 18:37:08 +0000 http://planetquark.com/2008/02/08/when-quarkxpress-wont-activate/#comment-8370 John: We're not Quark (!), but perhaps I can help: it sounds like you bought the upgrade a long time ago and never activated it. And while Quark's policy is to give free support only for the current version of QuarkXPress (in this case, 8), it seems that someone there would be willing to help you with activating a product you purchased. Can you try contacting their Customer Support people (not their Technical Support people) in the UK? Give them a call during regular office hours and explain your situation. I've found them to be quite accommodating these days. John: We’re not Quark (!), but perhaps I can help: it sounds like you bought the upgrade a long time ago and never activated it. And while Quark’s policy is to give free support only for the current version of QuarkXPress (in this case, 8), it seems that someone there would be willing to help you with activating a product you purchased.

Can you try contacting their Customer Support people (not their Technical Support people) in the UK? Give them a call during regular office hours and explain your situation. I’ve found them to be quite accommodating these days.

]]> By: John Storey http://planetquark.com/2008/02/08/when-quarkxpress-wont-activate/comment-page-1/#comment-8368 John Storey Fri, 27 Nov 2009 14:53:59 +0000 http://planetquark.com/2008/02/08/when-quarkxpress-wont-activate/#comment-8368 I have a fully paid upgrade from Quark Xpress 6 to Quark Xpress 7. I installed it successfully, but it won't activate. When I try to obtain an activation code I get this error message: The installation code is not valid. Enter a valid installation code, or use our online request form to request your Activation code. If I go through the link above I get into the same loop. If I telephone the 'toll=free' lines I am told I will have to pay 20 euros to talk to someone. As someone who has run QXP since version 3, and bought many copies for my studios over the years, I don't appreciate this kind of treatment. I have paid for your product, and I can't use it. Do you have any advice on what I can do to make the product run? Many thanks, John I have a fully paid upgrade from Quark Xpress 6 to Quark Xpress 7. I installed it successfully, but it won’t activate. When I try to obtain an activation code I get this error message:

The installation code is not valid. Enter a valid installation code, or use our online request form to request your Activation code.

If I go through the link above I get into the same loop. If I telephone the ‘toll=free’ lines I am told I will have to pay 20 euros to talk to someone.

As someone who has run QXP since version 3, and bought many copies for my studios over the years, I don’t appreciate this kind of treatment. I have paid for your product, and I can’t use it.

Do you have any advice on what I can do to make the product run?

Many thanks,
John

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