Comments on: An Interview With Quark CEO Ray Schiavone http://planetquark.com/2007/08/15/an-interview-with-quark-ceo-ray-schiavone/ by Quark users for Quark users Thu, 11 Mar 2010 14:36:19 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: iPhone News Now http://planetquark.com/2007/08/15/an-interview-with-quark-ceo-ray-schiavone/comment-page-1/#comment-8715 iPhone News Now Sun, 03 Jan 2010 23:20:56 +0000 http://planetquark.com/2007/08/15/an-interview-with-quark-ceo-ray-schiavone/#comment-8715 There's no way that's true, right?! Macs never used to be anywhere like that. I'm old enough to recall the very first one that even had pointer recognition AND 2 clicks buttons, let alone all this new stuff they have anymore. There’s no way that’s true, right?! Macs never used to be anywhere like that. I’m old enough to recall the very first one that even had pointer recognition AND 2 clicks buttons, let alone all this new stuff they have anymore.

]]> By: The Faces of Quark: Paul Brothe on Customer Service | Planet Quark http://planetquark.com/2007/08/15/an-interview-with-quark-ceo-ray-schiavone/comment-page-1/#comment-7020 The Faces of Quark: Paul Brothe on Customer Service | Planet Quark Mon, 23 Feb 2009 15:01:03 +0000 http://planetquark.com/2007/08/15/an-interview-with-quark-ceo-ray-schiavone/#comment-7020 [...] The first was with Ray Schiavone, Quark’s CEO. Next was Joshua Duhl, who leads Quark’s efforts to advance their lead in enterprise-level publishing. This month I chatted with Paul Brothe, Quark’s Senior Vice President of Customer Service and Operations. It’s no secret that Quark’s customer service reputation during the late 1990s was pretty bad, but I’ve personally seen it turn around dramatically since Quark’s new leadership arrived in 2004.  [...] [...] The first was with Ray Schiavone, Quark’s CEO. Next was Joshua Duhl, who leads Quark’s efforts to advance their lead in enterprise-level publishing. This month I chatted with Paul Brothe, Quark’s Senior Vice President of Customer Service and Operations. It’s no secret that Quark’s customer service reputation during the late 1990s was pretty bad, but I’ve personally seen it turn around dramatically since Quark’s new leadership arrived in 2004.  [...]

]]> By: Never Mind That http://planetquark.com/2007/08/15/an-interview-with-quark-ceo-ray-schiavone/comment-page-1/#comment-86 Never Mind That Sun, 26 Aug 2007 08:06:14 +0000 http://planetquark.com/2007/08/15/an-interview-with-quark-ceo-ray-schiavone/#comment-86 Robert, I agree change is always scary for employees no matter its Quark. These *changes* have been part of quark for so many years now. But it never helped the organization. So its obvious to loose faith. Moreover I mentioned about HR practices followed in Quark. Employees are not aware why he or his fellow colleague has been fired. Although they have been among top performers in the company. Lets hope they get it right this time. It will be matter of months when we will be able to see what are the results. Robert,

I agree change is always scary for employees no matter its Quark. These *changes* have been part of quark for so many years now. But it never helped the organization. So its obvious to loose faith. Moreover I mentioned about HR practices followed in Quark. Employees are not aware why he or his fellow colleague has been fired. Although they have been among top performers in the company.

Lets hope they get it right this time. It will be matter of months when we will be able to see what are the results.

]]> By: Robert Rapplean http://planetquark.com/2007/08/15/an-interview-with-quark-ceo-ray-schiavone/comment-page-1/#comment-81 Robert Rapplean Thu, 23 Aug 2007 18:00:52 +0000 http://planetquark.com/2007/08/15/an-interview-with-quark-ceo-ray-schiavone/#comment-81 Nevermind, I have to disagree. I've spent the last two months talking with employees of Quark at every level of the organization. While those in India have been less than candid, I've gotten a positive response from all but a small portion of those I've talked to. I have no doubt that there are some people in the company that aren't happy. Change is scary, and some people think that all change must be negative. The general impression that I get, though, is that the changes that are going on are very positive and headed in the right direction for both the company and for its customers. Nevermind, I have to disagree. I’ve spent the last two months talking with employees of Quark at every level of the organization. While those in India have been less than candid, I’ve gotten a positive response from all but a small portion of those I’ve talked to. I have no doubt that there are some people in the company that aren’t happy. Change is scary, and some people think that all change must be negative. The general impression that I get, though, is that the changes that are going on are very positive and headed in the right direction for both the company and for its customers.

]]> By: Never Mind That http://planetquark.com/2007/08/15/an-interview-with-quark-ceo-ray-schiavone/comment-page-1/#comment-75 Never Mind That Mon, 20 Aug 2007 03:14:19 +0000 http://planetquark.com/2007/08/15/an-interview-with-quark-ceo-ray-schiavone/#comment-75 Jay, Thats just one small aspect of the overall scenario. Product managers or marketing guys does not make a team. They are a small part of a big team. I do not work for Quark but I have so many friends working for Quark but the mood is simply low. In fact most of them are looking for opportunities outside the Quark. Employee at any level of the hierarchy should feel good about the things happening around him. The roots are getting weaker at Quark. I always felt no company can grow without the satisfaction of their customers and employees. Ray is a captain of the ship, he should be aware and should mention that he is concerned on both aspects. Jay,

Thats just one small aspect of the overall scenario. Product managers or marketing guys does not make a team. They are a small part of a big team. I do not work for Quark but I have so many friends working for Quark but the mood is simply low. In fact most of them are looking for opportunities outside the Quark. Employee at any level of the hierarchy should feel good about the things happening around him.

The roots are getting weaker at Quark. I always felt no company can grow without the satisfaction of their customers and employees. Ray is a captain of the ship, he should be aware and should mention that he is concerned on both aspects.

]]> By: Retrospection http://planetquark.com/2007/08/15/an-interview-with-quark-ceo-ray-schiavone/comment-page-1/#comment-70 Retrospection Sat, 18 Aug 2007 04:14:53 +0000 http://planetquark.com/2007/08/15/an-interview-with-quark-ceo-ray-schiavone/#comment-70 Mr Ray, I suggest have a internal anonymous employee forum, which would yield you better insights what your employees feel about you and the way quark is doing. Going up the ladder or down. ! Quark is unnecesarliy spoiling the image Tim Gill had made few decades back. Mr Ray,
I suggest have a internal anonymous employee forum, which would yield you better insights what your employees feel about you and the way quark is doing. Going up the ladder or down. ! Quark is unnecesarliy spoiling the image Tim Gill had made few decades back.

]]> By: Jay Nelson http://planetquark.com/2007/08/15/an-interview-with-quark-ceo-ray-schiavone/comment-page-1/#comment-68 Jay Nelson Fri, 17 Aug 2007 18:01:15 +0000 http://planetquark.com/2007/08/15/an-interview-with-quark-ceo-ray-schiavone/#comment-68 Thanks for your comment! While Ray and I didn't discuss Quark policies or employee moods, the only mood at Quark that I've experienced is an upbeat, enthusiastic vision and a positive expectation of the future. My observation is based on recent contact with some product managers, marketing folks, and now the new CEO. Thanks for your comment! While Ray and I didn’t discuss Quark policies or employee moods, the only mood at Quark that I’ve experienced is an upbeat, enthusiastic vision and a positive expectation of the future. My observation is based on recent contact with some product managers, marketing folks, and now the new CEO.

]]> By: Never Mind that http://planetquark.com/2007/08/15/an-interview-with-quark-ceo-ray-schiavone/comment-page-1/#comment-67 Never Mind that Fri, 17 Aug 2007 07:29:29 +0000 http://planetquark.com/2007/08/15/an-interview-with-quark-ceo-ray-schiavone/#comment-67 Mr. Ray is meeting clients to know what customers need. Did he meet employees to know if they are about the certain and believe in Quark policies. On what grounds he is so sure when his work force does not feel good about the company. Quark is aiming to achieve this without the support of employees. Does employee satisfaction lists on his agendas ? He did mentioned "less than 10" employees fired in Denver but what about other locations including India. Did he mentioned the Quark HR practices where an employee is forced to sign a paper that he is leaving the Quark for better future prospects. Is Quark happy with the mood inside the company ? You are aiming higher with the support of low morale of employees. Mr. Ray look at the bigger picture. Mr. Ray is meeting clients to know what customers need. Did he meet employees to know if they are about the certain and believe in Quark policies. On what grounds he is so sure when his work force does not feel good about the company. Quark is aiming to achieve this without the support of employees. Does employee satisfaction lists on his agendas ?

He did mentioned “less than 10″ employees fired in Denver but what about other locations including India. Did he mentioned the Quark HR practices where an employee is forced to sign a paper that he is leaving the Quark for better future prospects.

Is Quark happy with the mood inside the company ? You are aiming higher with the support of low morale of employees. Mr. Ray look at the bigger picture.

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